Martijn Groenwold

Review of Toyota Spiering

Boy, that's not so good!

Boy, that's not so good!
An email will only be answered by telephone after the second time it has been sent. It was an unfriendly treatment over the phone and the gentleman starts talking without any kind of introduction. They could use a customer-friendliness and customer experience course here! Fortunately, I have never experienced it this bad.

When asked to share the content of the maintenance history of a car (which was maintained by Spiering) with me, they hide behind the privacy and policy of the company. Just a sad method to dismiss someone and not want to invest time in it. "Yes, he has had a turn 5-6-7-8-9 with us and if you want to know what that exactly means, just check the Toyota website."

And no, I did not buy the car there myself but directly from the previous owner and because of the distance I do not get there for a turn.
Surely that can't be a reason to dismiss someone and act unkindly?