We have bought 2 cars through Herb Easley. We rece...

We have bought 2 cars through Herb Easley. We recently suffered a house fire and one of our vehicles were lost along with our home. We called Herb Easley and talked with finance who stated that we purchased GAP insurance and that they would handle it all. Fast Forward about 3 weeks after our insurance paid the vehicle off and now we were told that we handle everything with GAP. So we have been scrambling to get it all together and get GAP taken care of which Herb Easley dealership has made an absolute nightmare. We can never get through to anyone on the phone we just get voicemails. Nobody ever calls back we have been trying to get an answer from Jim for days with phone calls and emails and even leaving a message with the front desk with absolutely no luck. We try all management and still no luck. This is a huge problem as it is delaying our closing date of our house until we can get this taken care of. We live about 2 hours away being a military family it s not easy to drop everything and drive up there to get an answer and explanation out of them. To say the least we will never purchase another vehicle from them as they are only helpful and answer when your buying from them not when you need them to hold up to their word and do their job. If it s no commission in it for them they do not care!