So far my experience with Schomp has been terrible...

So far my experience with Schomp has been terrible. Went to look at a pre-owned BMW on a Sunday and it took over an hour for them to find the car on the lot. After deciding we wanted to purchase the vehicle their were a few things very minor things that needed to be taken care of in the shop (brakes, spark plugs, etc..). We were told latest we can grab it on Tuesday. Today is Friday, after countless calls to our sales rep with no response or a very rude "I'll check on it, today is my day off" we still have no feedback about when we can pick up the vehicle we paid for. The lack of professionalism and follow up after a sale is made from this sales team is embarrassing. I work in sales too and this why people think badly about the profession.