M

Mika Chien

4 years ago

Book through travel agent, can't find my booking a...

Book through travel agent, can't find my booking and I didn't have voucher only a screen shot photo of hotel address in my phone, receptionist asked me to show it to him, i told him more than 3 times I don't have any voucher, he took my phone said oh ok not a voucher. I told you I don't have any voucher!!!
First room 509 smell badly with dirty carpet and flies in the restroom. Same night changed to 601, bedding was really good very soft bed and pillow, but cigarettes smell, dirty carpet come the worst part wash basin in restroom as the photos I uploaded... as I heard higher floor room renewed no more carpet and more modern design.

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