Service - is average. I expect staff to greet gues...

Service - is average. I expect staff to greet guests and say hello or good morning, etc when they see guests, especially in the hallways. However, they just don't say anything. Makes them appear uninterested. We checked in at 7pm and it still took a bit of time for them to figure out which room was available for us to stay.

Rooms - we stayed at the sanctuary, which are the standard hotel-like rooms. Ours faced the wedding chapel, which was nice. Quite big, though furniture is a bit dated and pillows are a bit big and hard for my liking. Otherwise nothing too special.

Facilities - they have a few pools. The sky pool is mainly for adults and has a nice view of the strait of Singapore. The kids pool is small but fun, it has a small water slide. Just be careful as the water is a bit shallow. I didn't use the gym but it's fairly big and has been equipment.

Location is excellent as is a short walk to Palawan beach and port of lost wonder, which is great for kids.

Overall if you lower your expectations a bit and don't compare this to say Capella or the other high-end resorts in Sentosa, you'll be fine. It's a lot "cheaper" also, so keep that in mind.