On June 23, 2019 I had an increasingly unsatisfact...

On June 23, 2019 I had an increasingly unsatisfactory experience with the Pep Boys
8499 N. Springboro Pike, Miamisburg, OH 4534 location.
During my wait, I wrote and continued to write a lengthy review. (See below) By the end of my wait, David R. managed to change my pure infuriation to merely annoyed. Today, June 27, 2019, David R. Called me personally and changed that merely annoyed to utter satisfaction. I have changed my 1-star rating to that of 4-stars. And just like my evaluator at work, my rating fell short of 5-stars. I had to leave some room for improvement.

Inneeded a flat tire repaired or replaced. I called the Pep Boys in Miamisburg, Ohio on June 22nd 2019 to see If they were busy. I was left on hold for 11 minutes before I hung up and called back. They had forgotten that I was left on hold. During the 2nd call I was told to make the 30 minute drive and they could fit me right in. Upon my arrival I was asked if I could leave the car, my wait would be 3 hours. I did not have transportation and I decided not to wait. After leaving I made an "appointment" online for the next day at 1 PM. The next day I arrived for my appointment and was told it would take 35 minutes. After sitting on their extremely hard and uncomfortable chairs for nearly 2 hours I checked on my car and it had not been touched. I was told after the oil change that they were doing they would get to my car. The nice lady getting the oil change, had also made her appointment for 1 PM. She has been here for nearly 2 hour and waiting as well.

It has now been 3 and 1/2 hours. Everyone that also had 1 PM appointments and one lady that had a 2 PM appointment have left. It's beginning to feel retaliatory. I was vocally complaining to other customers. I have been here since 1 PM it is now 4:31. Nobody has approached me since I first checked in.

After 4 hours they finally approached me. I need a new tire. Even though I bought the original tires here, they do not have a replacement to match. They have to order one and it is hours away. I have no way to leave my car, I do not have a ride. I do not want to have one odd tire, so I am replacing both front tires at twice the expense. I will not be returning to Pep Boys.