Dave Ball

Review of The Ford Store San Leandro Lin...

The service department is okay. I like Simon a lo...

The service department is okay. I like Simon a lot. But I have to give this place a terrible review because the parts department is absolutely terrible. I was told they had replacement keys for my van (I told them exactly what model I had) in stock. I even insisted that they double check and they blew me off. Said "yeah yeah we have those". I drove down from Oakland to have the van rekeyed just to be told that they did NOT have the keys in stock and nobody was willing to accept any fault for this.

Now I'm waiting at the parts counter as three employees are fooling around with the printer and not acknowledging my existence. These guys are so bad.