M

I'd been told that the Nugget had been recently re...

I'd been told that the Nugget had been recently renovated and it showed. The lobby and interior were nice, the room beautiful. We arrived at 6 PM after driving from the Grand Canyon. Even though it was 6 PM, we were told that our room was not ready and there were no alternate rooms we could stay in ( because they were ALL dirty we were told). They offered to upgrade our room, waive the resort fee and only charge us $14 more a night. We felt we had to accept their offer because they had no idea when all these dirty rooms would be available.
Our new room overlooked an outdoor concert venue and the next night there was a concert there that we could clearly hear inside our room. Unable to sleep, my wife called the lobby twice to ask when the concert would be over. I understand that the lobby was receiving many calls about this concert, however, when my wife called the second time, she was met with indifference and just a little hostility from the hotel staff.
While I understand the concert is not the hotel's fault, but maybe the Nugget could inform their guests that the room they're in overlooks an outdoor concert venue.

Comments:

No comments