Kelli Walden

Review of One Earth Design & Constructio...

I attempted to hire them to do a $15,000 landscape...

I attempted to hire them to do a $15,000 landscape job. I Initially called back in March to get ahead of the spring planting season. Now in May after I sent them my plant list, drove my landscape plans to their office, made the time to have multiple in person, telephone and email communications they have abruptly canceled my install the week it was meant to occur. The communication has been rude (Cassie) and inconsistent.

In response: Sending a locator company out to mark over a week prior to the install and expecting the locator lines to remain on the grass which gets mowed was all I was simply pointing out in my email: "The lines on the grass are irrelevant since we are not planting in the grass. All others in the actual planting area will remain." Every single communication I ever had with you was simple "Yes and Ok" without question. Some one who cannot take a simply factual observation and considers it combative is NOT mentally equipped to be in the customer service industry. Not only is the customer not always right in your opinion but apparently the customer is not allowed to question/state the obvious. There was never a liability because the lines where you were planting were untouched. You chose to quit a job because you personally let your emotions interfere. Simply unprofessional.