Olivier Aries

Review of Mahoney's Garden Centers

I tried to buy a gift card at Mahoney's Winchester...

I tried to buy a gift card at Mahoney's Winchester for my daughter's birthday the following day. This story does not end well.
After I ordered the gift card, an associate left me a voicemail looking for my credit card security pin. I returned their message a few minutes before closing time at 6 pm. The woman who picked up refused to let me talk to anyone, arguing they were processing their final customers in the store. While I was trying to explain I was calling to give them my payment information, she said "good bye" and hung up on me. I was out on business early the next morning and had no other option to call and get this card ready for my daughter. In short, terrible service in a very personal circumstance and a good lesson on how to lose a customer.