The reception at the check in desk was definitely ...

The reception at the check in desk was definitely to be desired. I had requested an upgrade upon making my reservation. No upgrade available. Rooms not ready until way after 4:00 pm. The room 31410 was one of the worse rooms I've ever stayed in...totally out dated, dingy and there was something slimey all over the headboard of one of the beds..disgusting! I again asked for another room..Desk area said no rooms available. Then to top it off upon checkout (a day early because I could no longer stand the room or the beds) I was charged an additional $13 for requesting what they say was a deluxe room thru some 3rd party which I have no idea what they were talking about! I could not get a clear answer, ended up just checking out frustrated and upset..NEVER will i go back to Harrahs laughlin even with the offer of a free stay at that particular hotel!