Christina Rice

Review of Dan Vaden Chevrolet Cadillac

I thought I would give your service department ano...

I thought I would give your service department another chance, but now I wish I didn't. The first time we got it serviced there was fine, we didn't get a call it was ready but when we did call it was ready.. so whatever. The second time we came in for service, we dropped off the vehicle with the spare key (which we have never used), my wife then calls up there 2 hours later and asks for an update and the lady then tells us she could never get it to start so it was just sitting in the shop.. she never said she tried to call and I even verified with her that she had the right numbers.. my wife then proceeded to drive to my job and get the key we usually use to see if that would crank the vehicle, it did so she proceeded to tell me she would call me when it was done, well that didn't happen either.. we ended up having to come there to pick up the vehicle almost at close because we never received the phone call, and when we get there they couldn't find our keys, our paperwork nothing... UNACCEPTABLE. We decided to let that go, and took it one last time.. we dropped the vehicle off at 10:30AM for a simple maintenance service the 3rd one on a brand new 2018 Chevy Colorado.. that would only take an hour to an hour and a half in my wife's service department.. I then got the shuttle to my wife's job to pick up her car while my truck was getting worked on. 1:30 came around still no call that it was ready, I picked my wife up and we went to lunch.. I called the service department 3 times, got a voicemail twice and then the third time the lady said she would get someone to call me back because my advisor was not at his desk.. reasonable ... okay. I dropped my wife back off at work and waited till 3:30 and called them again WHILE SITTING IN THEIR PARKING LOT LOOKING AT MY VEHICLE PARKED.. they decided to tell me that they are still working on my vehicle and it would be another 30 minutes to an hour.. for a SIMPLE OIL CHANGE that has now been there for 5 hours.. they told me they would call me when it was done so I went home.. 5:30 came around and I decided to go up there since I still didn't receive a call, they could not find me in the system, no keys, nothing ONCE AGAIN. This is and will be my last service visit with Dan Vaden Chevy in Savannah. I will be moving my services to Pooler where I hope I can get better service there. My wife has working in a dealership coming up on 4 years now, and her service department has mistakes, every dealership does but nothing like this.. if they can't find the paperwork they can at least find the keys.. its completely uncalled for to never get a phone call when the vehicles ready, never have a way to get an update on your vehicle when asked because someone is always "too busy" I highly suggest you all find a better way of communication because if every other customer is/has gotten treated they way I have .. I see this service department not lasting much longer. Highly DON'T recommend... the worst service I have ever gotten.