At times like this you would expect everyone to co...

At times like this you would expect everyone to come together and try and help and be friendly with each other. The manager of this branch has been the exact opposite. I came to endorse checks that I received from my insurance company to a property I sold and no longer own (and therefor IBMSECU or iThink now) doesn't own as well. The first day I drove there (35 min each way), I was told the manager isn't here, and the manager on duty doesn't have the keys to the stamp (What???). So I came back the next day, and after sitting for 40 min in the drive through I was told that I can only deposit the check in my account there after my wife endorses it at her bank since they have a lien on the house. I tried explaining that it's impossible to have a lien on a house that I no longer own, but he could care less. Luckily I spoke earlier with Mary the branch manager at Cypress, who listened to me and made sure that everything gets cleared out. I saw in the parking lot for around 2 more hours (yes you heard me right) and finally drove back and got the checks ... endorsed. The manager not only did not offer an apology but also seems like he still doesn't care about anything. So Mr. Neil Lawson shame on you, and at times like this the true faces of people come out. You might have worked your way up to corporate latter while things were good but I hope that management reads this and know your true face. I would never recommend anyone coming to your branch, and I hope that people will treat you better than you treat them. Sitting for hours at the drive through I saw more cases of older people getting miss-treated, and just awful behavior all around.