3 years ago

Called on a Tuesday to inquire about viewing / tes...

Called on a Tuesday to inquire about viewing / test driving a used vehicle. Salesman Clay stated that the car was being inspected and that he would call back to schedule an appointment. He confirmed an appointment for the coming Thursday. Clay again confirmed the appointment on Thursday morning and stated that he would be out and that Nana would take care of things. Arrived and was greeted by Nana who took me out to the car. He said it was rough around the edges and asked if I was still interested - I said yes and he went to get the keys for a test drive. He came back five or so minutes later with the sales manager who said that the dealership in fact wasn't willing to sell the car and would instead be sending it to auction. He said it was a mistake that the car was on their website. No explanation was given for why someone made a showing appointment and confirmed availability with me the morning of. TL;DR: Salesman scheduled a showing for a car and confirmed the showing on the morning of only for the sales manager to refuse to sell the car after I drove 30 minutes to the dealership and waited around for 15 minutes. Waste of 1.5 hours.

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