Ilhwa Compton

Review of Justworks

I run operations for a small firm and I manage/ini...

I run operations for a small firm and I manage/initiate all the benefits and payroll. Due to my responsibilities, the online portal is incredibly important for my ability to provide a high level of service and clarity to my team. We were using another HR/Payroll provider, a juggernaut (one of two on the market) in the payroll services industry. Their online platform was difficult, glitchy and exhausting to navigate. I was rarely able to find answers or census information that I needed and instead would have to contact the customer service person at the payroll company who sometimes didn't know the answer to my question or it would take days/weeks to get what I needed. My experience with Justworks has been intuitive, knowledgeable, helpful and supportive. Since I am not the decision maker for my company, I had to do an extensive amount of work to present all the necessary details to my boss and the sales person I worked with - Fran - was incredibly helpful and collaborative when working with me. I am impressed by the Justworks platform and am actually excited (instead of resigned) about using the platform to take care of our employees and our organization.