After 1.5 months of service, and previously explai...

After 1.5 months of service, and previously explained full coverage, we recieved a $3000.00 bill for back services. Amanda went over service costs with us prior to beginning therapy and assured me there would be no costs that weren t covered between our insurance and grants. Never during this time were we given any notification whatsoever that costs were being incurred. The 2 month lag in the business billing practices, along with neglect to notify us of costs as agreed, allowed enough of a balance to build up that the issue felt unethical.

In the initial contract I was weary of unexpected costs, and specifically wrote to stop services and notify parents immediately when costs were being incurred. Amanda let me know that since this is considered co-insurance, they reserve the right not to notify. The financial strain this put on our family was unreasonable and prevented our son from bring able to continue care.

Since terminating services with Behavior Network, we ve met a few other people who had the same issue.