Janine Hirschfeld

Review of Kameha Grand Bonn

A great hotel but unfortunately the service left a...

A great hotel but unfortunately the service left a lot to be desired. At the reception initially our room was not found in the system. After a back and forth then. It was a present of my friend and several times the room rate was called. Know it so that this should not be done at the reception, but if at all on previous invoice overview is checked. Then in the room we found unfortunately a used towel and two bathrobes. And lots of dust on the shelves. Room service took over an hour with the statement of the employee that he was finally alone. Unprofessional! Too bad about the great house that the service is not delivered accordingly.