Abigail Stricker

Review of Toyota of Grand Rapids

Generally my experience with Toyota of Grand Rapid...

Generally my experience with Toyota of Grand Rapids is positive. However the last time I visited was a different story.

I want to give them slack given the pandemic and lack of staff, so take that into consideration as you continue reading...

The last time I visited, they called me in to schedule my 20K mileage checkup. Later I found that my car wasn t even at 15K so I feel like I wasted my time.

When I got there I waited for a bit, then a guy finally approached me with an iPad. I pointed to my car, told him I had an appointment, and handed over my keys. He took them and went to my car without saying anything else to me, leaving me standing there awkwardly.



About 15 minutes went by and I decided to call them and let them know I was waiting in the parking lot and to call me when the car was done.

An hour passed (typically for these checkups I m in and out within 30 mins). I called to check to see how long it would be and they said it would be another 30-45 minutes and said they d call when it was done.



Once we got back I found my car waiting for me in the lot. No call. I had no idea how long it had been there. I went in to get my keys and as I was standing in the building I finally got a call. The woman told me the person who was handling my car left and just left her with the paperwork.

I was displeased with how long it took and the lack of communication during my last visit. I was also disturbed to see one of their associates helping people without a mask (it was down around his chin as he helped 3 different people).

Again, typically I have better experiences here and I want to cut them slack given the pandemic, but the last visit was a stinker to say the least.