Writing a review for the afternoon tea. During our...

Writing a review for the afternoon tea. During our time there, we had 3 different people serve us. Not to mention once sat, it took 15 minutes before a gentleman took our order. After the gentleman finally took our order we never saw him again and were greeted by another server -- Kelly who was absolutely WONDERFUL!! Hats off to Kelly, as she provided amazing service throughout our time there. Had it not been for her, our experience there would've been very different. However the troubles began when Kelly went on her break, the "head waiter" came to our table and asked if we needed more scones and water, which he failed to ever provide. For a place where you spend this amount of money, you would expect service by your waitresses superiors to be top notch and Fortnum and Mason lacked in this area.