Angus Tse Review of The Venetian I The Palazzo, Re...
Very poor customer experience - accepted for a roo...
Very poor customer experience - accepted for a room upgrade during check in. But in fact, it's a room farther from shops, room size pretty much similar (apologies - I mistakenly thought it's a real room class upgrade) and with a strip view (but the Palazzo has not much strip view - now I know as I can only see the Trump). Rates charged are 50% more. The point is the current room rates in hotel website is even cheaper. Best price guarantee is not helpful at all as they think it's 'different' (i.e. higher level and the strip view) and they don't care... I don't mind paying more for my honeymoon but please provide accurate info and not ripping off people at check in. Perhaps this is the largest hotel in LV they don't really care as first time comer will join anyway. Go to somewhere that the hotel care about you. Thank you for ruin my honeymoon trip, well done, Venetian.
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