Ramon Negron

Review of SEVEN HOTEL (Groupe Elegancia)...

We stayed 3 nights. The only negative experience t...

We stayed 3 nights. The only negative experience there was one day after I put the do not disturb sign on the door, we left for the day. After we returned we found our room was supposedly cleaned and then I noticed we had cash stolen from our room, when I addressed the situation with the front desk I was told I had to wait until the following day because there wasn't anyone in management on the premises that could help us and was assured we would have a resolution. The next morning I was instructed to file a complaint with the Police and return with the filed, written complaint so I did. Upon arrival with the written complaint I was then told to make a claim with my insurance that the insurance companies would be working it out. Unfortunately I didn't purchase traveler's insurance so I have no one to make a claim with..... lesson learned. No one from the hotel has reached out to follow up or offer me an update so I'm disappointed about that. Other than that the hotel is a different design for sure. Small but comfortable. Friendly staff. Room looked clean but because of all the carpet it smelled kind of damp. Decent location away from all the traffic and hustle and bustle. Everything is within reasonable driving distances.