Melanie Timm

Review of Wolters Reisen GmbH

You can only warn everyone, do not book your vacat...

You can only warn everyone, do not book your vacation with TUI Wolters Reisen !! We paid 600.00 EUR for 4 nights (2 adults / 1 child) in Poland (Pogorzelica) and the accommodation and above all the service was a disaster! Nobody spoke German or English. They should be ultra-modern, comfortable apartments. Instead it was dirty, the dishes were dirty and had to be washed first, you couldn't dry them because the kitchen towel was missing, a foot was broken off the garden table, the garbage was not picked up, the towels were exchanged one evening before departure and it was didn't even give a broom to remove the dirt from the previous tenants. A coffee machine was also not part of the comfortably equipped kitchen, the gentleman on the Polish hotline said only that we would have to read the travel description next time and there were enough opportunities to drink coffee in the area. The alleged resort was still half a construction site, the "outdoor pool" a small pool under trees and the beach 2 km away. That means TUI advertises with absolutely wrong travel descriptions! But the pathetic thing is the service, which is absolutely NOT available. Our complaint was simply sealed off in Germany, our problem, we should have complained in Poland directly via the German service hotline. Whatever we tried, but unfortunately none came. This was also denied afterwards. Absolutely no accommodation from TUI, sorry. Better book your trips with other tour operators, because you get more for less money and don't have to be annoyed in the most beautiful time of the year!