Jessica Pelletier

Review of Cowles Ford, Inc

Booked an appointment for service at 2pm on Tuesda...

Booked an appointment for service at 2pm on Tuesday (online) for a 10am service Wednesday. This was a free and clear spot on the schedule...in fact the rest of the week was completely clear for bookings. Imagine my surprise when I show up to drop off the vehicle and was then notified they had no available appointments to work on it (though the appointment was clearly in the system as confirmed) until the following Monday. No regard for the fact that my husband and I took the time off from work or the fact that we both drove all the way to the dealership before they had the courtesy to follow up. Obviously the online appointment calendar is completely inaccurate. Don't bother with the service department as they clearly have trouble performing the most basic services (like booking appointments).