Hyatt Regency Denver is the best hotel I ve ever s...

Hyatt Regency Denver is the best hotel I ve ever stayed with. True it has very good food and unusual lap pool. But these are not the best part - it has the most amazing staff.

I unfortunately broke my ankle on my 2nd day during a hike. I then had a 3-day conference ahead of me which was no fun at all on crutches. I have to say, things could ve been much tougher without the help from Hyatt Regency Denver s staff.

Many times when a staff saw me, s/he would stop and offer for help. I can tell from their eyes that they were very sincere.

Special thanks to Heather on the 3rd floor meeting concierge. When she saw me crutch between meeting sessions, she thought for me and let me borrow the wheelchair and that was a lifesaver!

Jarod Flores at Bellman brought me Biofreeze and other medical supplies to help with my injure. He also left me with his business card and told me to call when needed.

Security Officer Crystal Mascarenas helped me and rolled me to the conference room and also left me with her business card.

Thank you so much, Hyatt Regency Denver! With all these kindness and thoughtfulness my stay became much less rough than it had been. I am so glad I booked this hotel and definitely will come back next time visiting Denver.