i am seriously shocked today as i made a booking ...

i am seriously shocked today as i made a booking in your hotel where i was speaking to Mr Naman who was dealing with me for confirming me the reservation of Rooms. I was not having credit card so they directed me to make the booking via online i did. Now my guest Mr Gh Hassan was looking for Breakfast and dinner for this concern i called the hotel where i been used as a toy by transferring the calls from one person to another and finally i spoke to Naman Front office who just abuse and behaves like he was not in a five star hotel but running a Wine shop. I am seriously disappointed....