Laurie Rowland Review of Lexus of Austin
Phone calls never returned from service department...
Phone calls never returned from service department. Total lack of communication with customer. Service blamed the model of my Lexus on issues I was having, told everything about my car was difficult ! Given a loaner with low tire indicator on...but told it wasn t an issue. Tire continued to leak and am fortunate to not be stranded somewhere with a flat tire! Was told work was done, then called back and told it wasn t done. Service assigned to a technician that wasn t even there on the day work was promised to be done. Couldn t even get my car back without issues trying to get paperwork completed....finally had to demand my car be returned to me and that they could send me a bill. Of course, then someone could do the paperwork so that I wouldn t leave before they nickel and dimed me for installing a wiper blade, popping a small cap on to the door frame and changing a key fob battery. All this work took over 24 hours to complete. My recalled brake issues were not addressed, not was another concern. Thoroughly disappointed in the total lack of communication and ineptitude if entire service department! I have been trying to talk to a service manager or assistant manager and can t even get a return call from them! Can t express enough how unprofessionally I was treated! Still in disbelief!
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