D. Gunay

Review of Investments hardware ltd

I bought Milwaukee impact driver from them few mon...

I bought Milwaukee impact driver from them few months ago. I did not check inside the box when I bought it, why should I check inside the box if it's a BRAND NEW item?

I get back to home and opened the box. There was NO impact driver in it, only the battery and charger were in the box. I went back to IHL and told them there is no impact driver in it. At first they were implying that I stole it. I was told that I should have checked the box before the purchase. Finally they realized that it was an open box item, and they put the "empty" box on the shelf! They even didn't apologize.

They are rude, unprofessional and it was the worst customer service experience I have ever seen. They are crooks and I will avoid them at all costs. Think twice and CHECK the actual box before you buy something from IHL!