Barbara Martin

Review of FALL’S HOTEL AQUA FITNESS CLUB

I stayed at the Falls Hotel and Spa for 5 nights i...

I stayed at the Falls Hotel and Spa for 5 nights in September 2020. First impressions were good, with beautiful grounds and a friendly welcome on arrival. The room was also lovely and my request for a room with a view had been delivered. The reception staff were very polite, helpful and friendly at all times.
However, my experience in the dining room was different. As a solo, mature female traveller I was made to feel very unwelcome. The main area of the Cascades restaurant, which is downstairs, is on a strict first come first served basis - or so I was informed. I had dinner in the restaurant each evening of my visit. On 4 out of the 5 evenings I was relegated to the back of the balcony which overlooks the main dining area. Even on evenings when there were free tables downstairs in the main area, I was informed I could not sit there as they were being reserved for other diners...despite their strict first come first served policy. On one evening, I was the only person to be sat on the balcony.
Despite raising my dissatisfaction with being relegated to the balcony, out of sight of the restaurant's preferred clientele (both at the time and in subsequent emails to the management), my concerns fell on deaf ears. The reality is this establishment simply does not care about mature, solo female travellers. It appears that they would simply prefer us not to be there.