The billing process is very dysfunctional.

The billing process is very dysfunctional.
I had an MRI in December 2018. I was presented with one bill, which it turns out was for the MRI technician and did NOT include the MRI "reader". I paid the one bill that I was presented and thought this was all taken care of.

However, in August 2019, I received a strange text message asking me to visit a link and pay money. It looked exactly like many of the scam messages that come once in a while, and of course you cannot reply to ask for more info, so I ignored this, confident I had paid all my bills. Note: Nothing had even been sent in the mail about this matter.

After the fourth such scam text message, I started investigating, using incognito Browser sessions and found that they had the dates right and my name right. I searched all my bank records and could not find a payment in the amount they were claiming, so I called the MRI lab (not Radiology Associates) and they explained this 'surprise' bill.

It would be nice if Radiology Assoc. would provide more information on my bill....for example: what was the service actually, or the location, etc.
It would also be nice if they would present a bill at the time of the appointment instead of 9 months later.

Billing so far after the fact tends to make the claim sound unreliable.
Also, using text messages to ask for payment, without any explanation of what it is for is very suspicious. Their email looks a lot like the scam messages. I had to do all my own research to determine if it was valid, because their communications were extremely vague, not very informative and looked suspicious.
David Espenlaub