When your in the resort-hotel business your job is...

When your in the resort-hotel business your job is to help people make beautiful memories and you do that with service. When we first arrived we were met with the best service, top notch! Brandon showed us where to park, helped us to our room and we had marvelous conversation. The lady at the front desk was on point quick and sweet. And the employees at the pool are fabulous. Then we ran into the night security guard, cart driver, housekeeping? Oh he didn't speak or smile even when we spoke to him. I don't think customer service should be part of his job duties he clearly hates people. The next day we asked for more pillows cause the pillows are flat as can be and they never came after two hours and several calls nothing they even stopped awnsering our calls and that lasted the rest of our trip....which stinks cause you have to call to get a ride from your room to the parking lot which is a very very long walk. My husband even to went to the front desk to get pillows and they sent him back to our room to wait??? Terrible ... in short the day people are marvelous but when the sun goes down so does the service. To bad cause this resort was mostly marvelous... won't be back...