Going out of town and made an appointment at 7pm f...

Going out of town and made an appointment at 7pm for an oil change and a tire rotation with the Portage, MI location. When My wife got there they told her the mechanic went home. She was there at 6:50pm. He said they tried to call her but She did not have a missed call. The guy was rude and unapologetic. She asked why they didn t call so She might have been able to go somewhere else. He claimed her phone is out of order. She asked what number he had and he became frustrated and repeated her phone number. He never tried to call. He wouldn t look her in the eye and talk to her and just kept shaking his head when she asked a question. We will never step foot into this store again and will make sure to let everyone we know about our experience.