Cu Mai

Review of The Ford Store San Leandro Lin...

Worse Service and Part Department ever!! I ordered...

Worse Service and Part Department ever!! I ordered the aftermarket tow package (a Hitch) for my Ford Explorer. The part guy said it was easy to install and I could probably do it myself. So I ordered the part but realized when I was ready to install it, the hitch involved some body work with my bumper and it was NOT 'an easy install' as mentioned. So I call the Ford Service Department and make an appointment to have them install the tow package. When I went in, the Service Department looked at my paperwork and says that they don't install tow package. It involves body work and it's NOT an easy install so it needs to be outsourced. So I asked why did you accept my appointment when you knew that I wanted my hitch installed. The service guy says that the receptionist don't know what she doing (I have a feeling everybody in this place doesn't know what they are doing). Feeling a bit frustrated, I decided to go back to the Part Department and return the hitch. O'course the Part department says that I can't return it because I opened the box already. Unbelievable!!!! This is why I will never buy a Ford again. FORD SAN LEANDRO SUCKS!!!!