My daughter is on Accutane since December 2020. In...

My daughter is on Accutane since December 2020. In early 2021 SS decided you need a pre auth, but when the pharmacy attempts to fill they get responses not relevant at all. After several tries phone calls to SS from pharmacy and myself still not told Accutane needs a pre auth. I contact my employer with everything I did , that's who informed me I needed a pre auth. The pre auth was waived until summer. So here we go again Dr send rx to pharmacy on July 7th. July 8th I call pharmacy, per SS it's to early to fill, last fill was June12. So I play their game. July 12th call pharmacy now SS states exceeded limitation of plan. So I call SS after 25 min I am finally told a pre auth is needed. Issue instead of answering pharmacy with whatever they fell like answering tell the truth. I won't even get into my HUMIRA issues w SS and CVS specialty that a 6 week approval problem.