Terrible customer service!!! My husband and I spen...

Terrible customer service!!! My husband and I spent a week in there to celebrate our relationship recently. Upon leaving, we realized that we had left his hiking boots in the closet of our club level room 1169. We called within the hour of leaving, and we re quickly told that they were sorry but our room hadn't been cleaned yet. We ve called back every day since only to be told the same lie. I recognize that it is our fault for leaving behind the boots but the lack of caring and customer service here is troubling and makes me realize that this establishment doesn t care at all for their guests. You can t say that the room hasn t been cleaned for multiple days now. It s a bold face lie.