OMG!!! Talk about totally inept. I cannot believ...

OMG!!! Talk about totally inept. I cannot believe how bad my phone call requesting help just ended. I HAD to share it. So, I am in Germany for a year and plan to use the European Delivery program to receive my new purchase. When I return to the US I will register the vehicle in my home state. I call in to investigate financing with MBFS because when you attempt to apply for a loan online for a 2020 model, only two models are currently listed. I need to apply for a loan for a different model. The representative checks and sees the error on the website too. She tells me I have to go to a dealer and apply that way. I explain, again, that I am in Germany for a year. I ask her if I can go to a German dealer and apply. She says, "Yes." I ask, "Are you sure, because Germany has completely different finance regulations, etc?" She checks with someone else and comes back with another little "gotcha". She proceeds to tell me that I cannot leave the United States with a vehicle financed by MBFS unless I get some kind of letter. I cannot get the letter until after I obtain a loan. She cannot provide any details on either the rule or the letter, and nothing exists on the website. So, I guess no Americans living outside the US can leverage MBFS to purchase a new MB? I am still not sure, but I am sure I am not going to use MBFS!! What a clown show; need training on these topics and how to handle customers outside the US, fix the fricken' website for God's sake, try to get your reps to at least care a little bit about giving your potential customers accurate information!