Karina Coelho

Review of Hilton Columbia

Room and hotel itself was very nice, but beware of...

Room and hotel itself was very nice, but beware of hidden fees and make sure to confirm pricing with the front desk before you book....we called the night of because we were driving to a wedding and needed a place to stay overnight. The reason we picked this hotel was because over the phone we were told they were going to honor a military discount, we provided proof when we arrived, but in the morning when we checked out we were told there was no military discount available for that date. We were also never told that parking was $15. The front desk asked if we had a vehicle, we said yes, and they charged us for parking. Finally, we were told they were going to refund us the difference for the military discount and that never came through. All in all very disappointing customer service.