Matt S

Review of Lyra health

The saying, "nothing is free and you are the produ...

The saying, "nothing is free and you are the product" certainly holds with Lyra Health. If you are like me and want your mental health care to be confidential and your mental health outcomes not communicated to your employer or capitalized for insights to customers, don't use Lyra. Lyra engages in a wide range of deceptive practices. After each therapy session, they ask you to fill out measures that track your mood, anxiety, functioning etc. Lyra writes in the email, "your responses are confidential and are not shared with your employer." However, if you actually read their privacy policy, their customers are your employers and they do share your data for insight and analytics:

" Lyra uses outcomes data to provide our customers with insight into how their employees are coping better with stressors, functioning at a higher level"

How can they state that they absolutely don't share your information with your employer? The lack of transparency and accountability with mental health data is alarming.