Dan Slentz

Review of AMC24 Aventura Mall

Went to theater (4/28/19) and half the soda machin...

Went to theater (4/28/19) and half the soda machines (all four to the left of the counter) didn't work and had a "soda swamp" in front of the ones that did. Half the butter machines (one whole side) empty.. and box of papertowels sat on the counter (like they were too busy to fill the dispensers but not drop a box on the counter. Lines were terrible long for concessions. Now.. this review is updated because I contacted the CEO of AMC and he DID respond and their customer service department is taking action to look into (and hopefully resolve) this. You can see by other reviews that this isn't new to this AMC, so time will tell. So if you aren't feeling that they are living up to their "end of the bargain" for providing a GREAT theater-going experience, contact them and let AMC know. Quite honestly, this isn't something to take to the actual manager because he or she would have to be completely oblivious to NOT recognize this already! Take it to corporate and let them know. I give credit to the CEO for not simply ignoring one patron's email (mine), and for responding. Thank you, Mr. Aron!