Sandra O'Daniel

Review of Four Seasons Palm Beach

Be ware - we learned at time of check in that the ...

Be ware - we learned at time of check in that the ocean view rooms have not been renovated only updated. We upgraded to ocean front to have a fully renovated room. They were fair on the up charge. Food prices are pricey for very average food. Overall, excellent service and professional employees. Our last night at the restaurant we waited 45 minutes for a spaghetti dish that was under cooked. The two prior dishes were lacking in flavor. Terrible really. We were seated at 6:15pm and at 7:30 pm we returned the undercooked spaghetti. We had a 3am flight so we left after complaining to Kyle, the manager I assume, that we had early flight and did not have time for redo on dish. Service was terribly slow probably understaffed that evening. He downplayed our complaint and kept saying you have been here before and had a good experience haven t you?! Yes but due to slow service and undercooked spaghetti we don t have time left to wait. He comped the meal. I went to hotel manager and she comped our room service. Recommendation: Try the The Breakers Palm Beach down the road. We went there one evening and it had a much better vibe and energy. It was busy like Las Vegas!