Kyungphil Lee

Review of The Venetian Resort-Hotel-Casi...

A security concern (regarding doorlock) arose but ...

A security concern (regarding doorlock) arose but I didn't feel right amount of attention was paid to. The security person sounded indifferent at best. A front desk later confirmed it wasn't a big deal but it was enough to ruin the whole experience. To make it worse, I was charged for the minibar items which I never consumed. I disputed the charge already at the check out yet it came out again... very frustrating. It's not about money, I tipped more than the amount to the room and the front desk. I simply can't pay for what I didn't use.