I've been contacting the North-Tyneside council co...

I've been contacting the North-Tyneside council constantly for the past two weeks. All I need is for them to renew my residential parking permit and send out the new pass. Two weeks later still nothing.

I find it ridiculous that I have to park 20 minutes away from my house so I don't get fined, TO PARK ON MY OWN STREET. It's bad enough I have to pay for the pass itself but this adds insult to injury.

The parking control team are never available, 1/4 calls go through to them, the rest go to voicemail. Someone clearly isn't checking voicemail because I've left about 4 and no one has got back. Calling through to parking control is another issue, the automated call service is flawed. After the automated man gives information the call drops , no way of getting through (FIX THIS).

To make things worse, no one takes ownership. I always hear " it's not my department, I can't do anything" - what you can do is help me with my query...thanks.

2 weeks and no pass, disappointed! I'm parking on my own street and if I get fined , North-Tyneside better reimburse me.

1/5 stars. If an option , 0 would've been a more realistic rating.