Absolutely terrible. I sent in a couple VHS tapes ...

Absolutely terrible. I sent in a couple VHS tapes to get transferred over to DVDs. I paid for a couple copies of each with the intent of giving them as Christmas gifts (that didn't happen). When the order arrived they didn't have the correct number of copies I paid for. I reached out to their customer service who said to mail them back and they would be rushed and a "lead tech" would expedite. That was the end of November. It is now the first week of January and still nothing. Now they aren't taking phone calls so they will only communicate via email. My initial order was placed Oct. 3rd. In 3 months they have been unable to fill my order. Use iMemories instead. They are great!