A great hotel, that occasionally misses some of th...

A great hotel, that occasionally misses some of the standards you'd expect from a Four Seasons hotel. Staff were faultless, every single one going above and beyond to help and make the stay special. We received particularly memorable service during our stay from the guest experience team, the waitstaff in 8 restaurant, and the doormen. The rooms are comfortable and modern. Unfortunately we had a couple of issues with our room over the stay. One of the lavatories was broken when we arrived and the safe didn't work, the walls were also a little grubby in places. We also had some housekeeping issues - one day the room wasn't serviced at all (we were out from 7am - 4pm, came back to find it in the same state as we left), there were no fresh towels left one day, we had to ask every day to have the sofa bed made up for our children, etc. Each time it took a simple phone call to fix, and the staff were quick, courteous and apologetic, but these felt like such basic mistakes they just kept tripping over. So overall, we had a very nice stay, with some truly memorable moments, but I'd be tempted to look at the other Four Seasons hotel or the new Ritz Carlton next time.