Madison Foster

Review of AJL International

I am a wedding coordinator and one of my bridal pa...

I am a wedding coordinator and one of my bridal parties used AJL based in Dallas. The drivers themselves were great and I had no problems with them. However, at the end of the night dispatch was awful. I believe my representatives name was Armando. He wasn t able to find my wedding or the driver information. He stated the only activity he had was in a location over an hour away. When i was able to track down the drivers name he was finally able to do something for me, but instead of placing me on hold or telling me that he would be hanging up to call the driver he simply hung up on me. Not at all how you should be running customer service for such a high end company dealing with high dollar clients.