Michael Esris

Review of Tom Adam's Windows Carpet

If you need carpeting or windows, you don't need t...

If you need carpeting or windows, you don't need to bother contacting any company other than Tom Adams - they are that good! I have just completed my third major transaction with them - two for carpeting and the most recent one for windows.

I am a very mechanically inclined person and I know quality workmanship when I see it; I also know sloppy work when I see that, too. I can be a nightmare for a company that does poor quality work. I am happy to state that the carpet installations were perfect, and the price was excellent. The window installation was for my entire house and included a bay window. Some of the installations were challenging.

A few days after the job was completed I noticed a few issues and contacted their service department. Their response was immediate: They sent one of their excellent service techs to assess the situation. He needed some parts, so a follow-up service was required. Everything was then rectified to my complete satisfaction and I couldn't be more pleased. I should also mention that the price was very competitive.

It is not easy to find a company that takes customer satisfaction so seriously. I can see why they are so highly by the Better Business Bureau.