katie fisher

Review of Montage Mountain Ski Resort

Yesterday on 1/23/21 myself and a group of friends...

Yesterday on 1/23/21 myself and a group of friends had a horrible experience at the mountain and the mountain staff remedied their mistake with 15% off hotdogs. I needed to wait a day to write this review because I wholeheartedly understand what businesses are going through right now and had I written it yesterday it would have been pure anger but after much thought; now more than ever businesses need to appreciate the business they do get and show that with top notch customer service.

On 1/4/21 I contacted the mountain and reserved a private tent for myself and my group of friends, I came into town from Philadelphia to give a back home, local business my business. On that call I paid in full $200 for said tent and I was told tent 1 would be reserved all day for us. *should you still move forward with renting a tent after this review - ask for a confirmation email; I had luckily text my friend the second I got off the call with the mountain and said tent 1 secured for 1/23.

Upon arrival my friend checked into the ticket window and said we are here for our reserved tent under my name and the employee said do you know what number you are so she responded with tent 1, he said you are good to go and set up, so we did.

Upon our second run on the mountain we noticed people near our tent/on the benches we didn t think anything of it as many groups were settling in but then when we got to the top again people were going in and out of our tent so I approached them. At that point I explained I had reserved and paid for this tent and the attendant said this is the owners tent you need to move your belongings, mind you there were only two of us as our group was down on the slopes. Myself and my boyfriend had to relocate all of our belongings to tent nine, on the opposite end of where we were initially told to go with absolutely no volunteer to help from the employee. Instead of just owning up to the mistake and asking the people who arrived 1.5 hours after us to utilize a different tent they forced us to move.

After moving our belongings to a tent that did not have a fire started we sat in a smoke filled fire for about 2 hours until the wood dried and got going. A woman named Michelle from I m assuming guest services approached our tent and I explained the situation to her, while very kind and understanding she told me I ll take care of you guys just give me a minute and I ll be back so we waited - wasting more time not being able to be on the slopes and upon her arrival she apologized again and said we are going to give you 15% off food! Well, I m a vegan and they had no food to offer me. What they should have done was extend out lift tickets until close, we only purchased tickets to go until 4PM, a lift ticket for a future visit, or honestly a couple drink vouchers would have been appreciated more than something we didn t even utilize.

I grew up going to JFBB and I can assure you I will never spend another penny at montage.

*please note that the tent they relocated us to, as stated, did not have the fire stated like tent 1 did when we arrived, it was riddled with trash on the inside/not properly cleaned when the previous renters were done, had less chairs, cracked pallets that caused a splinter in my finger, and when I made the reservation I was told the tents were for 6-8 people; the owners tent people that forced us to relocate all of our belongings was a group of about 4 different families and a total of about 16 people I guess if you re the owner or a friend of theirs you don t have to follow the rules and or protocols.

Overall just not worth it, do yourself the favor and go to camelback or JFBB.