Amanda Hunt

Review of Emerald Pointe Water Park

I never write reviews but I made sure I did a revi...

I never write reviews but I made sure I did a review on this place. This was my first time visiting and will never go back. I had a party of 25 and the only good experience I had was the help of service basically through email with my questions. I had several bad experience with just my one day visit. Very poor customer service, you literally had to fight to get a bbq sauce with your chicken tenders. You would stand in line for a refill for your souvenir cups and would get almost to the front and they would say this line has closed. Really!!! Next, it was almost time to go and I needed to know where to make an announcement (I knew they made announcements because they did all that day) and I asked an employee and he lookes at me and said I dont know, but you work here, right! They promised free parking for a 15 passenger van but we still had to pay. A lot of the stands were randomly by students and they had no speed at all. I was so excited that morning but we were driving 2 houra to a water park we had never been to and I was expecting a great time with friends and family only to leave with disappointments. I will never go back!