Tilisa Harris

Review of Hyatt Regency Knoxville

I stayed at Hyatt Place over The Tennessean on 5/3...

I stayed at Hyatt Place over The Tennessean on 5/3/19-5/5/19 during the Davis/Darden wedding. The staff was extremely welcoming and helpful for the most part which may be the ONLY plus about not spending the extra money to stay at The Tennessean. The rooms were decent, mediocre view in 425. I didn t get a high floor although I requested it, yet people in my party who didn t received one. We were very confused on how the elevators worked when it came to the ppl patronizing the rooftop and guest staying at the hotel, there were long lines at times and the guy working the elevators didn t let us know if we needed to wait in line with our 6 year old or could we walk around and get on the elevator as we are paying guest. . . In turn we had drunk Rooftop guest make rude comments which was extremely upsetting! because I was with my 6 year old. But whatever I get things happen I let that go. But definitely not kid friendly when you have to deal with partiers . And lastly upon check out I see that I was charged for Valet parking even though I NEVER used the service while I was there not one time. I even had to ask about other options when we checked in because no one mentioned anything other then Valet and the front desk attendant let us know that we could park in the parking deck all weekend for free which we did. So how does that even happen? So now I have to wait for that charge to drop off of my account because as of 5/3 it s still there. Probably will not stay here again and it s a DEFINITE NO if my son is with me.