Olivia Grey PritchardReview of360 blue
I rented a condo with a rooftop pool, which was a ...
I rented a condo with a rooftop pool, which was a big selling point for us. Two weeks before my stay, they informed me the pool would not be available during our stay. They offered less than 10% refund of the rental fees. I told them I would accept a $500 refund (to the full cost of $3,000), a transfer to other dates in April 2022 (but a transfer, I would not pay more if the cost for the property was more then), or a full refund and cancellation. They denied this and said I could "cancel and receive no refund since we were within 60 days of the arrival date, and I should check with my credit card company for vacation insurance". My credit card company shouldn't have to pay for their breach of contract. We will be staying at the property for our visit, then pursuing a reasonable refund of the denial of an amenity advertised in the listing with our credit card company.

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