Francisca Asamoa-Bonsu Review of CoCo Key Water Resort
We booked a 3 night stay with our 2 little ones. W...
We booked a 3 night stay with our 2 little ones. We got there and didn t like the whole smell and how things looked and we decided to check out after an hour of being in our room. I gave 2 stars because we asked for a microwave when we got in and they brought one to our room, which was nice of them. The pictures online were deceiving otherwise. We spoke to them at the front desk that we want to check out and they told us they would charge for one night, which we agreed and checked out (again, after an hour of being checking in). We were told we should see a refund in about 7 days. It s been almost a month now and we are still calling back and forth for our refund. We noticed they charged us that one night separate from the 3 nights we booked. This shouldn t be that difficult to refund. We shouldn t be calling the hotel every week because there hasn t been a refund issued. This is insane and very frustrating!!! Beware...

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